Refund policy
Return and Refund Policy
Last updated: September 21, 2026
All BAS Renovations Media products are made specifically for each order. Because of this made-to-order process, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of mind.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email support@basrenovationsmedia.com and include:
- Your order number
- A description of the problem
- Clear photographs showing the entire product and the issue
- A photograph of the size label or shipping label when relevant
If the claim is approved, we will provide a replacement or refund at no additional cost. You generally won’t need to return the affected product unless we specifically request it.
Please do not mail products to the return address shown on the shipping label. Contact us first so we can review the issue and provide instructions.
Size and color selection
Please review the product description and size chart carefully before ordering. We cannot provide free returns, exchanges, or replacements when the size or color received matches the option selected during checkout.
If the product’s measurements materially differ from the published size chart, contact us with a photograph of the item laid flat and measured with a tape measure. Manufacturing sizing errors may qualify as a defect.
Product images are digital mockups. Minor differences in color, print placement, texture, or appearance can occur because of differences in screens, materials, and printing methods. Minor variations that fall within normal manufacturing tolerances aren’t considered defects.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Requests made within 12 hours of purchase have the best chance of being accommodated, but changes and cancellations aren’t guaranteed.
Once an order has entered production, it can no longer be changed or canceled.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, we may offer reshipment after the customer pays the new production and shipping costs.
Any partial refund available for an undeliverable order will be evaluated individually and might exclude production and shipping expenses already incurred.
Lost or delayed shipments
If tracking hasn’t updated or your package appears to be lost, contact us promptly at support@basrenovationsmedia.com.
For domestic U.S. and regional EU shipments, contact us if the order hasn’t arrived within 30 calendar days after shipment. For other international shipments, contact us if it hasn’t arrived within 45 calendar days. Claims should be submitted no later than seven days after the applicable period.
We may ask you to confirm the shipping address and contact the local carrier or post office before approving a replacement or refund.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Original and return shipping charges are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by law.
Statutory rights
Nothing in this policy limits any consumer rights that cannot legally be waived in the customer’s jurisdiction.
Contact
For assistance, email support@basrenovationsmedia.com and include your order number.